This agency works across many industries with no particular legal specialization.
How we score →THAT Agency is a Florida-based digital marketing agency offering inbound marketing, SEO, PPC, social media marketing, web design, email marketing, and content marketing services. With over fifteen years of experience, they help businesses increase visibility, drive traffic, and generate conversions across the digital landscape. They serve clients in a variety of industries from their West Palm Beach and Colorado Springs offices.
THAT Agency is a West Palm Beach, Florida full-service digital marketing shop with more than fifteen years in business and a second office in Colorado Springs. Founder Bill Teubner appears by name in the large majority of the agency’s reviews — as a presenter, a strategist, and a hands-on point of contact — which suggests a firm where leadership stays close to client work even at this size and tenure. The agency serves a broad industry mix rather than a single niche, with reviewers referencing hospitality, professional services, home organizing, and small B2C brands alongside general small-business clients.
That breadth cuts both ways for a law firm evaluating the agency: THAT Agency isn’t a legal-marketing specialist with built-in knowledge of bar advertising rules or practice-area-specific lead economics, but it is a shop with deep experience adapting a general marketing playbook to very different kinds of businesses, which can translate reasonably well to a law firm that wants standard digital marketing infrastructure rather than a legal-niche vendor.
One theme that separates THAT Agency’s more recent reviews from a typical local marketing shop is a documented, proactive push into generative-engine optimization. Multiple 2025 and 2026 reviews specifically describe presentations and strategy work around ranking in AI Overviews and chatbot-driven answers, with one client reporting visibility in AI results within three months of adopting the agency’s GEO approach. For a firm this age, actively repositioning around a genuinely new search behavior — rather than just adding a buzzword to a service list — is a meaningful signal of ongoing technical investment.
The dominant pattern across dozens of reviews is a strategist-led relationship: clients describe being educated on marketing concepts, walked through data-driven decisions, and paired with a designer or account lead (Bill, Jordan, Hannah, and Michelle are all named repeatedly) who understands their specific business rather than applying a boilerplate plan. Several long-tenured clients — some seven-plus years in — describe the agency as effectively an extension of their own marketing department, handling everything from SEO to print collateral to bi-yearly in-person reviews.
Two detailed one-star reviews complicate that picture and are worth taking seriously rather than dismissing as outliers. One client describes being promised a customized strategy but receiving what felt like a one-size-fits-all approach, with simple requests overlooked or misinterpreted, missed deadlines, chaotic project coordination, and a defensive response from Bill when concerns were raised — ultimately requiring a different agency to fix the resulting work. That combination of overpromising customization and reacting poorly to feedback is a specific, credible failure mode rather than a vague complaint, and it stands in real contrast to the many reviews praising the agency’s attentiveness. It’s a reminder that even agencies with strong average satisfaction can have inconsistent delivery depending on which account team a client lands with.
THAT Agency is a strong fit for mid-sized businesses that want a Florida-based, multi-channel agency willing to invest time in explaining strategy, and that are drawn to its early, credible work on AI-search visibility — a capability that’s still uneven across the broader agency market. It’s a comfortable choice for hospitality brands and service businesses that value a long-term, education-forward partnership over a pure execution vendor.
It may be a weaker match for a firm that needs airtight project management on a tight timeline, or one that wants ironclad assurance of a fully bespoke strategy rather than a proven core methodology applied across clients — that’s exactly where the negative reviews suggest things can go sideways, and it’s worth asking directly during the sales process how the agency tailors its approach account by account and what the escalation process looks like if a project falls behind.
Given the size of the review pool and the specificity of both the praise and the complaints, a law firm doing diligence here should ask for two things before signing: a named point of contact who will actually manage the account day to day, and a written outline of what “customized strategy” concretely means for a legal client versus the agency’s other verticals. Those two questions map directly onto the gap between the agency’s strongest reviews and its weakest ones. For legal-focused alternatives, browse our complete law firm agency directory.
Reviewers repeatedly praise THAT Agency's founder Bill Teubner and his team for hands-on attention, thorough education of clients on marketing strategy, and staying ahead of trends—several recent reviews specifically credit the agency's early move into AI/GEO visibility (ChatGPT, Perplexity, AI Overviews) as a differentiator. Clients across web design, SEO, PPC, and social media describe measurable growth and long tenures, some spanning a decade or more. Two detailed one-star reviews stand out sharply against this pattern: one described inconsistent communication, a one-size-fits-all strategy despite promises of customization, missed deadlines, chaotic project management, and a defensive response to concerns; the other criticized deliverables that fell short of the premium price charged. The overall pattern suggests strong service for engaged clients, with real risk of a generic approach or poor recovery if things start going wrong.
Bill Teubner gave a great presentation today (4/10/26) regarding how Ai marketing is completely changing marketing in ways that I had no idea about. He clearly knows the space and is a true professional.
Keep up the wonderfulness that You all produce daily.
Bill and his team are providing advice and professional support to improve my business website and optimize search outcomes. Highly recommended!
THAT Agency continues to provide valuable guidance on how to strengthen visibility across both traditional search engines and the rapidly expanding AI platforms. In a digital landscape that evolves quickly, it has become clear that brands need partners who understand how to optimize for every discovery channel, not just Google. Their leadership has helped clarify how different AI engines such as ChatGPT, Perplexity, Grok and others each rely on unique optimization elements to rank and surface content effectively. This insight has given us a clearer path forward and a stronger understanding of how AI-driven traffic will grow. With more than 21 years serving clients throughout Florida and Colorado, THAT Agency’s experience and forward-thinking approach are evident in the quality of their direction and industry expertise.
Bill and his team at THAT Agency are exceptional. They take a hands-on approach that actually moves the needle — and in the digital world, that’s saying a lot. What really stands out is how deeply they understand the nuances of my business. They pay attention to the details, they listen, and they tailor everything to what we actually need. Their support has made a real difference, and I’m genuinely grateful for their partnership.
Working with THAT Agency has been a fantastic experience. Their strategy, design work and attention to detail exceeded my expectations. They took the time to understand my goals and delivered campaigns that actually produced measurable growth. Excellent communication with a talented team!
Bill and Hannah were very generous with their time and made understanding my social media campaigns and website design so easy. I wish I had reached out sooner after covid to get my business back up and running properly!! Thank you THAT Agency!!
: THAT Agency West Palm has been tremendous to work with. After three months we are already showing up in the AI results using their GEO strategy.
We had the pleasure of working with That Agency, led by Bill, and the experience has been outstanding. Their team delivered a sleek, modern website design that perfectly represents our brand while also implementing a smart digital marketing strategy that’s already driving results. Bill and his team are professional, creative, and attentive to every detail. Highly recommended for anyone looking to elevate their online presence.
THAT Agency keeps us informed and up to date on the constant moving target of digital marketing. I highly recommend Bill and his team.
We recently started with TA, it has been refreshing to work with a team who wants us to Win! They have taken time to go over results as well as strategies to improve. Our prior agencies had fallen short on that mark in the past with little to no communication and slow response times. Not so with That Agency…
I’ve worked with THAT Agency for over two years and continue to be impressed by their creativity, responsiveness, and results-driven approach. They consistently deliver high-quality work across SEO, digital advertising, and lead generation. The team is professional, agile, and truly invested in client success. Highly recommend. Thanks Bill and staff.
We have been working with THAT agency for a few years now and have really seen an increase in our online presence, that has translated into a lot more business for our company. Located in West Palm Beach, Fl Bill and his Team have communicated and executed a great marketing plan for us.
I've worked with THAT Agency as a vendor for over a year and have had a front-row seat to how much they care about their clients. Their team consistently shows up with creativity, professionalism, and a sharp focus on driving real results—from SEO to digital ads and beyond. They’re collaborative, responsive, and truly committed to helping their clients succeed. Highly recommend partnering with them.
Had the pleasure of taking in a presentation by Bill and his staff at a business networking & growth event. He is an expert in marketing and his client list bears that out, and he is more than willing to share useful ideas and solutions that will not break the bank. His expertise in the field is worth its weight in gold!
I really appreciate Bill Tuebner and his team; they are clearly experts in digital marketing. But what I find sets them apart is their emphasis on data-driven marketing strategies and the quantifiable measurement of results.
Great company to work with! Wonderful presentation and diligence. Thank you!
Bill and his team were very thorough in dissecting our business in order to laser focus in on our digital marketing needs. They took the time to educate me on industry terms and work on things that no one sees in order to drive up my qualified leads and inbound inquiries for our services. Fast friendly and wait till the phone starts ringing.
that Agency has updated our website and done outstanding work on our SEO! BILL PRiCE
THAT agency here in West Palm Beach, Florida has a been a pleasure to work with. This is my 3rd digital marketing agency and everything from the strategy to the communication, I am very pleased. Their reporting is thorough and Bill and Jordan have been great. I would highly recommend THAT Agency.
I had an extremely disappointing experience with THAT Agency, specifically working with Bill. From the start, communication was inconsistent, and it only got worse as the project progressed. Bill promised a customized strategy tailored to my business, but it quickly became clear that they were offering a one-size-fits-all solution. The lack of attention to detail was glaring—simple requests were either overlooked or completely misinterpreted, leading to frustrating delays and unnecessary back-and-forth. The project management was chaotic, with missed deadlines and poor coordination among their team. When I raised concerns, Bill responded defensively rather than offering constructive solutions. To top it off, the final deliverables were far below the quality I expected, especially given the premium price they charged. I ultimately had to hire another agency to fix the mistakes that Bill and THAT Agency made.
THAT Agency exceeded our expectations with their comprehensive web development and marketing services. They built us a sleek, user-friendly website that perfectly represents our brand, and their ongoing support ensures we stay ahead in the digital landscape. The team's professionalism, creativity, and commitment to our success make them an invaluable partner. If you need a reliable agency to take your business to the next level, look no further
I needed digital marketing for my new business and THAT agency was the key to my online success. In addition to assisting with SEO, social media, and PPC ads, I was able to monitor growth through tangible results thanks to the data tracking they implemented. THAT agency truly offers a top-tier digital marketing service, and I highly recommend Bill and his team to those seeking to enhance their digital presence and grow their business.
I love working with THAT Agency. They are so thorough, completely transparent, and back up their every word with numbers and proof. Jordan is a godsend. He really listens, looks to help, takes notes at lightning speed, and gets it done, every time. I could not be a more happy client.
Working with the team at THAT Agency is nothing short of exceptional. Their commitment to excellence and dedication to every project is evident. What makes the team stand out the most is how they prioritize making a connection with each client to reassure them their business is in good hands. I'd recommend THAT Agency's digital marketing services to any business wanting to grow their business.
Absolutely thrilled with the exceptional service and beautiful website design provided by THAT, a marketing agency in Palm Beach, Florida! As a luxury professional home organizer in Palm Beach, Florida, I needed a website that not only reflected the sophistication and elegance of my services but also captivated potential clients from the moment they landed on the page. THAT Agency delivered beyond my expectations! From the initial consultation to the final launch, every step of the process was seamless and efficient. The team truly understood my vision and translated it into a visually stunning masterpiece. The design is sleek, modern, and exudes the luxury aesthetic I was aiming for. Not only is it aesthetically pleasing, but it's also incredibly user-friendly, ensuring that visitors can easily navigate through my services and offerings. What sets THAT Agency apart is their attention to detail and commitment to excellence. They meticulously crafted every element of the website, from the layout to the imagery, ensuring that it perfectly aligns with my brand identity. The end result? A website that not only showcases my expertise but also leaves a lasting impression on anyone who visits. Furthermore, the level of professionalism and communication displayed by the team was outstanding. They were always available to address any questions or concerns I had and went above and beyond to ensure that I was completely satisfied with the final product. If you're looking for a top-notch web design company that can bring your vision to life, look no further than THAT Agency. Their expertise, creativity, and dedication to their clients are truly unmatched. Thank you, for creating a website that perfectly represents my brand as a luxury professional home organizer. I couldn't be happier with the results!
I am truly impressed with the work from the entire team at THAT Agency! The whole team is not only incredibly talented, but also genuinely cares about their clients' success. They took the time to understand my business goals and tailored a strategy that exceeded my expectations. 5/5 stars and recommend to all of my friends, business owners, and entrepreneurs alike!
THAT agency clients receive top-notch service in cutting-edge digital marketing strategies. They are provided with monthly updates, personalized attention, and tailored services to align with each client's business objectives. If your business is in need of digital marketing services, THAT agency is your go to. You won’t find the same service and results elsewhere.
We partnered with THAT Agency for our B2C marketing. Outstanding tailored strategies. We were impressed by their comprehensive approach. Highly recommend for top-notch digital expertise!
What a GREAT digital agency - they understand short and long term strategy, they can integrate social media with digital marketing, they're equally good at creative, strategic and digital execution. Very resourceful and overall pleasure to work with!
I've been in the business (digital marketing) for over a decade. I know for many business owners it's hard to know who to trust when hiring a marketing team but I can attest that the team at THAT Agency is top notch and do awesome work. Highly recommend.
We love the team at THAT Agency! Not only have they have worked wonders on our SEO, they really help guide us to deliver the right content to the market we want and need.
Bill and is team are extraordinarily knowledgeable and are a pleasure to work with. They provided cost effective suggestions for lead generation and were there for us through the entire process.
I have been working with that Agency for years and my business continues to flourish! I There team continues to build programs to fit our specific needs. They provide a variety services like social media, blogging and website updates. My dedicated account manager has brought us enormous results and I cant recommend them enough.
We needed a website for our new law firm to be completed within two weeks. THAT agency not only met the deadline but delivered an astonishing website that rivals that of many prestigious law firms. They were incredibly professional and were available anytime. I would strongly recommend THAT agency for any business that wants to generate a strong online presence!
I've had the pleasure of working with THAT Agency over the past 7 years on various projects. The team goes out of their way to understand my needs and go above and beyond in getting the desired results. Highly recommended.
Frankly speaking, THAT Agency is the reason our business is in the incredible position we find ourselves in. I constantly receive compliments about our website, all thanks to Michelle, Bill, and their entire team's efforts. This lends immediate credibility to us before we even enter the meeting room. They also do a superb job with SEO, creating more traffic than I ever thought we'd attract. They basically create our blogs, taking the information I have given them in the past and not just parroting it, but learning about our industry and building from there. Our social media outreach has been great and they even helped me create hard copy brochures and pamphlets. THAT Agency has pretty much become an extension of our company, what a true marketing department strives to be.
Our company KRosengart retained THAT Agency over fours years ago to take our business to the next level. They use conversion optimization practice throughout our web design, and we now have new customers converting at a higher pace year over year. THAT Agency manages all aspects of our digital marketing, and we are happy to consider them a partner. We also love visiting them in West Palm Beach, FL for our bi-yearly review.
Many years ago we set out to find an agency to help us manage our social presence, content strategy, web design initiatives and more. I am very thankful that we found and partnered with THAT Agency. They have played a critical role in our success. Bill and the team are always there when we need them and consistently provide high quality work and results.
Excellent team that goes over and above for every client. ROI focused and obsess with results!
There was an idea and two sisters trying to explain what they want. It was amazing the way That Agency really absorbed our explanation and really designed our idea. THAT Agency built our website with professionalism, knowledge and some sense of humor. Great team… Great listeners.
I have trusted THAT Agency to handle my web programming and design needs over the last couple of years. Each and every time, the staff at THAT Agency, has demonstrated a very high level of professionalism in order to complete the assigned projects in a duly time frame. I would highly recommend THAT Agency to any business or organization seeking expert web design, SEO/SEM services, and/or Internet Marketing.
Source: Google reviews, fetched July 2026.
THAT Agency serves clients across a variety of industries, including hospitality and hotel marketing, and is not limited to any single niche.
THAT Agency is headquartered in West Palm Beach, Florida, with an additional office in Colorado Springs, Colorado.
THAT Agency follows an inbound marketing philosophy, focusing on delivering value-added content to target audiences at every stage of the buyer's journey through blogs, search engines, and social media.